We can't imagine you won't love all your Bay Hippy items because we promise to do our best to deliver amazing products and the best customer experience possible. If you’re looking to make a return, here are some things you need to know:
- We remain firm on our return policy with all of our customers.
- You can return items in person at our Deale store location the first weekend of the month, or return through mail.
- Shipping will not be refunded on any returned items and return shipping costs are the responsibility of the customer.
- We do not need to be notified of any return(s) prior to sending them to us. (See instructions below regarding damages/defects)
CLEARANCE AND ACCESSORY SALES ARE FINAL AND ARE NON-RETURNABLE- even for store credit. THESE ITEMS ARE GENERALLY INDICATED WITH A PRICE ENDING IN $0.95.
- Within 20 (twenty) days of online ORDER DATE. (Exception: Pre-Orders must be postmarked within 20 days of SHIP DATE.)
- Be received in original, unused condition with original product packaging and original tags attached.
- If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the re-shipping fee.
- Include original invoice or a copy of the order confirmation emailed to you. Please indicate the reason for returning.
- Please mail returns to:
The Bay Hippy
ATTN: RETURNS DEPT
4439 Windsor Farm Rd
Harwood, MD 20776
DAMAGED OR DEFECTIVE MERCHANDISE:
- Please inspect your order immediately upon receipt. DO NOT return before contacting us.
- If you believe you have received damaged or defective merchandise, you MUST contact us within 3 days of receipt. No Exceptions.
- If we do not receive notification within 3 days, the return will be rejected and no store credit/gift card or refund will be issued.
Process to report damage/defect:
- Use your smartphone to take pictures of the damaged/defective area and email the images to TheBayHippyStore@gmail.com including the tag in the image showing it is still attached to the item.
- Indicate “Damaged” or “Defective” in the subject line.
- Include the first and last name on your Horse Hippie account, order#, and product code or name of the item.
You will receive a response from our customer support team within 48 business hours (Monday through Friday - Business Hours Only).
ALL OTHER RETURN GUIDELINES STILL APPLY.
Thank you again for your business!
All the Best,
Laura and The Bay Hippy Team